OTRS/User Manual — English @ OTRS Translations

This manual is available on the Documentation Portal (https://doc.otrs.com/doc/) only for languages that have at least 90% translation completeness.

The translation is temporarily closed for contributions due to maintenance, please come back later.
The translation was automatically locked due to following alerts: Could not merge the repository.

Source strings

1,780	Strings	100%	Browse Translate
29,363	Words	100%
196,026	Characters	100%

This translation is being used as source strings within this component.

Strings status

Strings Words Characters
1,780 29,363 196,026	All strings	Browse Translate Zen
1,780 29,363 196,026	Read-only strings	Browse Translate Zen
1 46 234	Strings with any failing checks	Browse Translate Zen
1 46 234	Failing check: Unpluralised	Browse Translate Zen
1,780 29,363 196,026	Strings without a label	Browse Translate Zen

Other components

Component	Approved	Translated	Unfinished	Unfinished words	Unfinished characters	Untranslated	Checks	Suggestions	Comments
Administration Manual	100%	100%	0	0	0	0	38	0	0

Features Manual	100%	100%	0	0	0	0	15	0	0

OTRS GPL-3.0-or-later	100%	100%	0	0	0	0	2,024	0	0

OTRS::ITSM Manual			0	0	0	0	0	0	0

Update Guide	100%	100%	0	0	0	0	25	0	0

Browse all components

Overview

Project website	otrs.com
Project maintainers	bmu bot-otrs-gitlab
Translation license	proprietary
Translation process	Translations can be made directly. Translation suggestions can be made. Any authenticated user can contribute. The translation uses bilingual files.
File mask	`documentation/user/locale/*/LC_MESSAGES/content.po`
Translation file	Download `documentation/user/locale/content.pot`
Last change	April 15, 2026, 2:11 p.m.
Last change made by	None
Language	English
Language code	en
Text direction	Left to right
Case sensitivity	Case-sensitive
Number of speakers	1,728,900,209
Number of plurals	2
Plural type	One/other
Plurals	Singular	1
Plurals	Plural	0, 2, 3, 4, 5, 6, 7, 8, 9, 10, …
Plural formula	`n != 1`

6 days ago

String statistics

	Strings percent	Hosted strings	Words percent	Hosted words	Characters percent	Hosted characters
Total		1,780		29,363		196,026
Translated	100%	1,780	100%	29,363	100%	196,026
Needs editing	0%	0	0%	0	0%	0
Read-only	100%	1,780	100%	29,363	100%	196,026
Failing checks	1%	1	1%	46	1%	234
Strings with suggestions	0%	0	0%	0	0%	0
Untranslated strings	0%	0	0%	0	0%	0

Last 12 months Previous

Activity in last 12 months


May	Jun	Jul	Aug	Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr

Quick numbers

29,363

Hosted words

1,780

Hosted strings

100%

Translated

Contributors

and previous 30 days

Trends of last 30 days

+7%

Hosted words

+100%

−10%

Hosted strings

+100%

—

Translated

+100%

—

Contributors

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None Resource updated OTRS User Manual English	The “`documentation/user/locale/content.pot`” file was changed. 2 weeks ago
None String added in the repository OTRS User Manual English	English agent external appendix English 23 characters edited Current translation Read-only agent external appendix 2 weeks ago
None String added in the repository OTRS User Manual English	English This work is copyrighted by OTRS AG (<https://otrs.com>), Zimmersmühlenweg 11, 61440 Oberursel, Germany. English 104 characters edited Current translation Read-only This work is copyrighted by OTRS AG (<https://otrs.com>), Zimmersmühlenweg 11, 61440 Oberursel, Germany. 2 weeks ago
None String added in the repository OTRS User Manual English	English If the customer user clicks on an entry, the corresponding ticket is displayed in the `ticket-detail-view`. If the customer user clicks on the blue circle next to the title the ticket notifications can be set to read or unread. English 227 characters edited Current translation Read-only If the customer user clicks on an entry, the corresponding ticket is displayed in the `ticket-detail-view`. If the customer user clicks on the blue circle next to the title the ticket notifications can be set to read or unread. 2 weeks ago
None String added in the repository OTRS User Manual English	English <figure> <img src="images/my-notifications-all.png" alt="My Notifications" /> <figcaption aria-hidden="true">My Notifications</figcaption> </figure> English 148 characters edited Current translation Read-only <figure> <img src="images/my-notifications-all.png" alt="My Notifications" /> <figcaption aria-hidden="true">My Notifications</figcaption> </figure> 2 weeks ago
None String added in the repository OTRS User Manual English	English My Notifications This view displays all notifications with their date and time, regardless of whether they are marked as read or unread. Unread notifications have bold titles. When the customer user hovers the mouse over an entry in the list, the entry is highlighted. English 268 characters edited Current translation Read-only My Notifications This view displays all notifications with their date and time, regardless of whether they are marked as read or unread. Unread notifications have bold titles. When the customer user hovers the mouse over an entry in the list, the entry is highlighted. 2 weeks ago
None String added in the repository OTRS User Manual English	English <figure> <img src="images/ticket-notification-screen-on-hover.png" alt="Notification Screen on Hover" /> <figcaption aria-hidden="true">Notification Screen on Hover</figcaption> </figure> English 187 characters edited Current translation Read-only <figure> <img src="images/ticket-notification-screen-on-hover.png" alt="Notification Screen on Hover" /> <figcaption aria-hidden="true">Notification Screen on Hover</figcaption> </figure> 2 weeks ago
None String added in the repository OTRS User Manual English	English If you want to make all contacts searchable by every customer user, you can enable this by removing the tick from the system configuration option `CustomContactFieldsRestrictContactsToCustomerOnly` and setting it as not enabled. English 228 characters edited Current translation Read-only If you want to make all contacts searchable by every customer user, you can enable this by removing the tick from the system configuration option `CustomContactFieldsRestrictContactsToCustomerOnly` and setting it as not enabled. 2 weeks ago
None String added in the repository OTRS User Manual English	English To display the dynamic field of type Customer in the external interface, see the `Dynamic Fields <admin/processes-automation/dynamic-fields/>` chapter of the administration manual. English 182 characters edited Current translation Read-only To display the dynamic field of type Customer in the external interface, see the `Dynamic Fields <admin/processes-automation/dynamic-fields/>` chapter of the administration manual. 2 weeks ago
None String added in the repository OTRS User Manual English	English <figure> <img src="images/custom-contact-ticket-list.png" alt="Custom Contact Ticket List" /> <figcaption aria-hidden="true">Custom Contact Ticket List</figcaption> </figure> English 174 characters edited Current translation Read-only <figure> <img src="images/custom-contact-ticket-list.png" alt="Custom Contact Ticket List" /> <figcaption aria-hidden="true">Custom Contact Ticket List</figcaption> </figure> 2 weeks ago

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