This manual is available on the Documentation Portal (https://doc.otrs.com/doc/) only for languages that have at least 90% translation completeness.

Source strings

7,569 Strings 100%
Browse Translate
90,015 Words 100%
601,558 Characters 100%
This translation is being used as source strings within this component.

Strings status

Strings Words Characters
7,569 90,015 601,558
All strings Browse Translate Zen
7,569 90,015 601,558
Read-only strings Browse Translate Zen
236 630 17,575
Strings with any failing checks Browse Translate Zen
4 156 934
Failing check: Unpluralised Browse Translate Zen
7 39 250
Failing check: Ellipsis Browse Translate Zen
225 435 16,391
Failing check: Multiple failing checks Browse Translate Zen
7,569 90,015 601,558
Strings without a label Browse Translate Zen

Other components

Component Approved Translated Unfinished Unfinished words Unfinished characters Untranslated Checks Suggestions Comments
OTRS GPL-3.0 0 0 0 0 1,622 0 0
OTRS::ITSM Manual 0 0 0 0 7 0 0
User Manual 0 0 0 0 35 0 0
Configuration Management GPL-3.0 0 0 0 0 71 0 0
Features Manual 0 0 0 0 26 0 0
Update Guide 0 0 0 0 7 0 0
Browse all components

Overview

Project website otrs.com
Project maintainers User avatar bmu User avatar bot-otrs-gitlab
Translation license proprietary
Translation process
  • Translations can be made directly.
  • Translation suggestions can be made.
  • Any authenticated user can contribute.
  • The translation uses bilingual files.
File mask locale/*/LC_MESSAGES/content.po
Translation file Download locale/content.pot
Last change Nov. 21, 2024, 4:37 p.m.
Last author None
yesterday

String statistics

Strings percent Hosted strings Words percent Hosted words Characters percent Hosted characters
Total 7,569 90,015 601,558
Translated 100% 7,569 100% 90,015 100% 601,558
Needs editing 0% 0 0% 0 0% 0
Read-only 100% 7,569 100% 90,015 100% 601,558
Failing checks 3% 236 1% 630 2% 17,575
Strings with suggestions 0% 0 0% 0 0% 0
Untranslated strings 0% 0 0% 0 0% 0
Last 12 months Previous

Activity in last 12 months

0 changes 4 changes 0 changes 162 changes 1 change 168 changes 41 changes 149 changes 3 changes 395 changes 27 changes 27 changes 2 changes 67 changes 5 changes 110 changes 0 changes 67 changes 0 changes 362 changes 22 changes 153 changes 31 changes 54 changes
Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct

Quick numbers

90,015
Hosted words
7,569
Hosted strings
100%
Translated
1
Contributors
and previous 30 days

Trends of last 30 days

+1%
Hosted words
+100%
+1%
Hosted strings
+100%
—
Translated
+100%
—
Contributors
+100%
User avatar None

Resource updated

  1. OTRS
  2. Administration Manual
  3. English
The “locale/content.pot” file was changed. yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
A suspended escalation can be seen in the ticket list, if hovering on an entry within the column *Escalation Time*. In the ticket detail view of a suspended ticket, the suspension status is visible in a property card.
A suspended escalation can be seen in the ticket list, if hovering on an entry within the column *Escalation Time*. In the ticket detail view of a suspended ticket, the suspension status is visible in a property card.
yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
Several ticket list screens also provide a default filter preset called *Escalation is not suspended*, which applies the aforementioned filter.
Several ticket list screens also provide a default filter preset called *Escalation is not suspended*, which applies the aforementioned filter.
yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
There is a new filter *Suspended Escalations* for the ticket lists. Select the *Remove tickets with suspended escalations* checkbox to remove all tickets from the list that are in an escalation suspending state.
There is a new filter *Suspended Escalations* for the ticket lists. Select the *Remove tickets with suspended escalations* checkbox to remove all tickets from the list that are in an escalation suspending state.
yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
Change the ticket state to one different from those configured on ``EscalationSuspendStates`` setting. The escalation continues.
Change the ticket state to one different from those configured on ``EscalationSuspendStates`` setting. The escalation continues.
yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
Go back to the ticket detail view for the suspended escalation ticket and verify that the escalation is not running.
Go back to the ticket detail view for the suspended escalation ticket and verify that the escalation is not running.
yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
Once the escalation is running, change the ticket state to one that has been configured in ``EscalationSuspendStates`` setting.
Once the escalation is running, change the ticket state to one that has been configured in ``EscalationSuspendStates`` setting.
yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
Open the ticket detail view for the newly created ticket. Notice that the escalation is running.
Open the ticket detail view for the newly created ticket. Notice that the escalation is running.
yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
Go to one of the new ticket screens, and create a new ticket for one of the queues configured with escalation (for this example *Escalation - first response time* is OK).
Go to one of the new ticket screens, and create a new ticket for one of the queues configured with escalation (for this example *Escalation - first response time* is OK).
yesterday
User avatar None

String added in the repository

  1. OTRS
  2. Administration Manual
  3. English
To test if the escalation suspend works as expected:
To test if the escalation suspend works as expected:
yesterday
Browse all translation changes