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Missing DTT assignment for CustomerGroup
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Delete S/MIME Certificate Screen
删除S/MIME证书屏幕
If several S/MIME certificates are added to the system, use the filter box to find a particular S/MIME certificate by just typing the name to filter.
如果系统中添加了多个S/MIME证书，只需键入要筛选的名称，即可使用过滤器框查找特定的S/MIME证书。
To adjust the S/MIME certificate settings of the system:
 
Navigate to *Core → Crypt → SMIME* in the navigation tree.
 
Ticket Notifications
工单通知
Streamlining communication can save hours of labor and prevent mistakes. Sending certain messages at pre-defined stages of communication not only keeps the customer and agents informed about specific events, but it can also aid your agents by programmatically doing automated updates to the customer.
简化沟通可以节省工时并防止出错。在预先定义的通信阶段发送某些消息不仅可以让客户和服务人员了解特定事件，而且还可以通过编程方式为客户自动更新消息来帮助服务人员。
The flexible OTRS is an industry leader in email communication and offers you complete control of notifications based on any event in your system.
灵活的OTRS是电子邮件通信领域的行业领导者，可根据系统中的任何事件为您提供完整的通知控制。
Use this screen to add ticket notifications to the system. In a fresh OTRS installation several ticket notifications are already added by default. The ticket notification management screen is available in the *Ticket Notifications* module of the *Communication & Notifications* group.
使用此屏幕将工单通知添加到系统。 在新的OTRS安装中，默认情况下已添加了多个工单通知。 工单通知管理屏幕位于 *通信和通知* 组的 *工单通知* 模块中。
Ticket Notification Management Screen
工单通知管理屏幕
Manage Ticket Notifications
管理工单通知
There are some pre-defined ticket notifications added by default. The list of built-in ticket notifications are the follows:
 
Customer ticket article notification
 
Customer ticket create notification
 
Customer ticket state update (closed)
 
Customer ticket state update (other than closed)
 
Missing DTT assignment for CustomerGroup
Missing DTT assignment for CustomerGroup
Ticket create notification
 
Ticket email delivery failure notification
 
Ticket escalation notification
 
Ticket escalation warning notification
 
Ticket follow-up notification (locked)
 
Ticket follow-up notification (unlocked)
 
Ticket lock timeout notification
 
Ticket new note notification
 
Ticket owner update notification
 
Ticket pending reminder notification (locked)
 
Ticket pending reminder notification (unlocked)
 
Ticket queue update notification
 
Ticket responsible update notification
 
Ticket service update notification
 
Ticket watcher reminder notification
工单关注人提醒通知

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  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
Missing DTT assignment for CustomerGroup
Missing DTT assignment for CustomerGroup
3 months ago
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  1. OTRS
  2. Administration Manual
  3. Chinese (Simplified)
Missing DTT assignment for CustomerGroup
 
3 months ago
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Source string location
../content/communication-notifications/ticket-notifications.rst:25 • ../content/tutorials/ticket-forms.rst:331
String age
3 months ago
Last updated
3 days ago
Source string age
3 months ago
Translation file
locale/zh_CN/LC_MESSAGES/content.po, string 2239